FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping and delivery
How long does it take to process an order?
If we have the item in stock, it will be shipped immediately after your order is placed. If the item is not in stock, delivery time is approximately 7 business days.
What are the shipping costs?
Shipping is free for orders placed within the European Union. Shipping costs outside the EU are determined individually, depending on the delivery location and the specifics of the order.
Do you ship internationally?
Yes, we ship our products worldwide.
What should I do if my shipment was damaged during shipping?
If your shipment is damaged, please contact the courier company that delivered the package as soon as possible. We also encourage you to inform us of the situation so we can assist with the complaint process.
Returns and exchanges
Can I return a product if it does not meet my expectations?
Yes, we accept returns of undamaged items in their original condition. However, please make your purchasing decisions carefully.
Can I exchange the product for another one?
Unfortunately, we do not exchange products for other ones.
Do I have to pay for the return?
No, returns are free.
Can I edit or cancel my order after it has been placed?
If your order has not yet been processed, you can edit or cancel it. Please contact us by email at shop@rovervans.com.
Other
Can I order a product with a personalized logo?
Yes, we accept orders with a custom logo. Please contact us at shop@rovervans.com.
Do you offer discounts for larger orders?
Yes, we offer discounts for bulk purchases. Details are discussed individually – please contact us.
How can I contact customer service?
Please contact us:
By email:
shop@rovervans.com
By phone:
+48 887 775 902
Where do you manufacture your products?
All our products are manufactured in Poland.
How long does delivery take?
Delivery times vary depending on the shipping location. For orders within the European Union, it is typically 2-3 business days. Outside the EU, delivery times vary depending on location and are determined individually.
Can I collect my order in person?
Yes, it is possible to collect your order in person at our factory, which is located at ul. Energetyków 5, 32-050 Skawina.
Can I get a VAT invoice for my order?
Yes, we issue VAT invoices. To request one, please contact us by email at shop@rovervans.com.
What payment methods do you accept?
We accept a variety of payment methods, including bank transfers and online payments. Details about available payment options can be found during the checkout process.
Can I change my delivery address after placing my order?
Yes, you can change your delivery address as long as your order hasn't been shipped yet. Please contact us by email at shop@rovervans.com.
Do you offer personalization services other than logos?
Yes, we can offer additional personalization options for bulk orders. Please contact us to discuss the details.
Are the products covered by a warranty?
Yes, our products are covered by a warranty. The details depend on the type of product ordered. If you have any questions, please contact customer service at shop@rovervans.com.